I’ve always loved shopping at JCPenney. I love that they have everything, and generally it’s well made and easy to find. And as a kid it was our go-to department store. The only other one in town was Younkers and frankly that was too “upscale” for us
. However, in recent years I’ve been pulled away from the JCP mall site to the Kohl’s outdoor mall. The brands and star-driven lines seem more interesting and on trend to me, and I admit that the “20% off of 50% off plus $10 Kohl’s Cash = practically free” mentality got me kind of hooked.
So I’ve read a lot about the new strategy at JCP. There have been many interesting takes, notably this one in Time Magazine. Obviously, I needed to check out the store for myself. Here is my shopper’s opinion.
- The Campaign. The first thing I noticed was the screaming ads. It was memorable. It was attention-getting. And I f’ing hated it more than anything in recent memory. In addition to being annoying, I felt as though it was making fun of me as a consumer. Yes, I got the point that it had gotten ridiculous with the coupons and the 8 a.m. sales, but I’m a Kohl’s shopper, and I think that stuff is fun. Next came the Ellen ads. Much better in terms of not being annoying and selling a concept. Ellen is always likable and the ads made their points in a funny way.
- The Brand. The next noticeable change was in the company’s brand imagery. It’s very fresh and contemporary looking. I love the circulars, which give me a feel for the types of trendy, bold colors I’d find at JCP without overloading me with products and deals. Pitting it against Kohl’s, it’s obviously, lighter, fresher, newer. The JCP in the square is a nice step away for the logo and I like the “framing” device it provides. All in all, a step in the right direction. My only quibble is that the Ellen ads don’t really have this feel at all.
- The Brands. Here’s where we start to see the disconnect. When I walked into my Sioux City store, I saw the frame, the new brand signage and … mostly the same old clothes. It’s OK, I knew they weren’t changing brands completely, but I just didn’t feel that the fashion offerings were fulfilling the promise of the circular. To the left, the MNG line was the most eye-catching. Worthington to the direct right was a harken back to the Working Girl 80s…reinforced with the Liz Claiborne and Jones brands. A few cute things here and there were not enough to cut through the Lee Jeans of it all.
- The Pricing. The pricing was pleasing. A top I would have normally seen priced at $39.99 but refused to buy until it was $20, was $20. In that way I disagree with those who think the “lack of sense of urgency” would cost JCP sakes. For me, I felt more willing to buy something when it was priced at what it was worth, and not higher. I definitely was conscious that in the past I’d have walked away or “waited” on an item and now I knew I might as well just grab it. There were some clearance racks that sated the true bargain hunter within (another cute top – $9!). And overall I’d say this was a success until I got to the cash register. OK I know it’s the “retail environment training” but it was a little disappointing to know that, as she rung up my items, there was no hope of a “Surprise! this is only $16!” moment. As much as I know the Kohl’s – “you saved $850 today” is a blatant lie, I sort of like it.
- The Verdict. I find the circulars enticing and the pricing reasonable. Overall there aren’t that many cute offerings and I didn’t get a rush from shopping there. I’m thinking it’s a once-per-season stop instead of a monthly journey, and Kohl’s is still a monthly trip for me. (How can I resist those coupons!?)
Two lovely spring jackets that you already have in your closet in triplicate. One was supposedly interesting because it was yellow! Which, by the way, the buyer claimed was ridiculous. Mostly — they are just the same spring coats you got at Old Navy or Target seven years ago and still pull out every Easter. Lovely! $29.99! And for sure not appropriate for a TV design competition in 2012. Exhibit B:
Two polka dot full-skirt strapless dresses that might have come straight from the 1995 Maurice’s display window. It’s not that they aren’t cute. They are! That is why juniors stores have been carrying this dress for a full 50 f’ing years. Granted these two were the more pedestrian of the entires, but the “winners” really weren’t much more exciting.